ABQGuides.com - Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

General Questions

_1. Why is there no phone number?^NEW
_2. Why do you ask for contact information?
_3. What if I do not wish to provide my contact information?
_4 Will my personal information be kept private?
_5. Are the pictures of the actual Guides with your service?
_6. May I speak with the Guides before scheduling?
_7. Can I schedule two Guides at once?
_8. What if the Guide I want is not available?
_9. Where can I have my session?
10. Do the Guides travel?
11. Will ABQGuides.com or the Guide plan my day?
12. Is this like an escort service?
13. What are the Guides available for?

Billing Questions

1. Do you accept credit cards?
2. Is payment by credit card secure?
3. Will ABQGuides.com or any related service name be used on my billing statement?
4. When is payment due?

General Answers

1. Why is there no phone number?
Over the time that we have advertised the phone number for this business, 9 out of 10 calls were only to ask what the web site address was. Since the phone number has proven not to be a necessity, we have removed it and will pass the savings on to you. We still offer excellent and immediate service via e-mail. If you have any questions, concerns or are seeking general information, you can email us at info@abqguides.com

2. Why do you ask for contact information?
We use the information provided only to verify actual identity and for bookkeeping purposes. We also require it to ensure security for our Guides. The information you provide will remain confidential and no unsolicited calls will be made nor any post mail sent without your prior consent.

3. What if I do not wish to provide my contact information?
We would be unable to work with you. As mentioned in Question 1, the information we request is only for identity verification and for bookkeeping purposes. It also helps us see that we are working with an actual individual as we protect our Guides equally as our clients. We value your business and will protect your privacy it as if it were our own.

4. Will my personal information be kept private?
Yes. We uphold our client's wish for their identity always to remain confidential. We deal securely with personal and financial data (whether online or in paper format), and under no circumstances will we divulge information to third parties.

5. Are the pictures of the actual Guides with your service?
Yes. As an agency, we interview all the Guides and are able to verify that the pictures you see on the site, are that of the actual individual you are scheduling a session with. In some cases, we attend the photo shoot. You will also find that some Guides have used Webcam or Digitalcam photos.

6. May I speak with the Guides before scheduling?
Most of these Guides lead quite busy lifestyles, so it's not possible to arrange calls prior to scheduling. But rest assured, we can pass on requests about dress, etc. as well as answer any questions.

7. Can I schedule two Guides at once?
Yes. You can schedule as many as you would like. The rates do not increase, they remain the same for each Guide, per Guide that you add.

8. What if the Guide I want is not available?
If you really wish to meet with the specific Guide you selected, we suggest that you arrange for another day to have your session so that you can be completely satisfied. If you are unable to, one of our other Guides will equally be pleased to work with you.

9. Where can I have my session?
You are welcome to have the session anywhere you would like. Please keep in mind that making suggestions to your Guide and coming to an agreement on location(s) will make for a more enjoyable time. Please note that our policy does not allow Guides to accompany clients into hotel rooms, homes or apartments. They can however meet clients in a hotel lounge, etc.

10. Do the Guides travel?
Guides that are willing to travel vary based on the requested location. Please contact us in regard to your interests and we will be happy to accommodate you.

11. Will ABQGuides.com or the Guide plan my day?
This is your time, and how you wish to fill it is in your hand. Having a general idea of what you would like to do and where you would like to go will help make the session move along smoothly. You may also wish to discuss some of these ideas with your Guide when you meet to find the most entertaining ones.

12. Is this like an escort service?
Absolutely not! We do not operate that kind of service that some may provide, directly or indirectly. We do not allow, condone or tolerate unethical, immoral or illegal activity (i.e. prostitution, drug trafficking or the solicitation of any sexual favors for profit) at anytime; before, during or after the session.

13. What are the Guides available for?
They're just about available for most situations such as: city tours, social events, business seminars, personal dates, stand ins, entertaining your clients, promotions, special occasions, expo assistants, presentations or just to hang out. Basically anything that fits within our terms.

Billing Answers

1. Do you accept credit cards?
Yes! At this time, we are able to accept major credit cards and debit cards via PayPal. If you not have a PayPal account, you can set one up for free at: www.paypal.com

2. Is payment by credit card secure?
Yes, we use a service called PayPal that uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the Guide nor ABQGuides.com™ won't receive your sensitive financial information like your credit card or bank account number. This way, you don't have to worry about passing your important information around. PLUS IT'S FREE!

3. Will ABQGuides.com or any related service name be used on my billing statement?
No. We understand that you may wish to keep your personal matters discreet. Your statement will only show a charge from "iAssociates".

4. When is payment due?
Payment is due before the day of your booked session.